We want to keep you updated on the Government rules and protocols as well as our policies and implementation of those new protocols.   

Office Policies:

Below you will see the steps that we have taken as well as links for additional information.  

  • We have been sending out messages to all residents regularly with updated information.   

  • We have created this website page  

  • We understand that now more than ever, every dollar counts. Therefore, we have waived all late fees for the foreseeable future.  

  • We are offering payment plans to those who are unable to pay their rent in full and on time. Please contact your property manager to request the payment plan documentation.  

We ask that all of our clients be cautious about how their actions affect others. Right now, we all need to work together, be patient, considerate and understanding. Many owners are carrying costs for tenants where they can until the tenants can afford to pay them back. On the other hand, many owners are also struggling to make ends meet. We implore you to not take advantage of this situation. Please be kind and understanding to others.  

Tenants, we ask that you pay your rent in full if you can. If you can’t please pay what you can. Our landlords are at the mercy of the financial institutions that have not halted all mortgage payments, or if they have, interest is still accruing on those mortgages. Many of our landlords have also been laid off. Please also don’t take advantage of the subsidies if you do not need them. Many of our tenants are truly desperate and in need. Please save those funds for them.  

Owners, please be patient and understanding for your tenants who can’t pay their rent in full or on time. If you can afford to help by temporally carry the costs we ask that you do what you can.  

The government has also frozen rent increases. This means that if you have received a rent increase that will be effective April 1st or later it is no longer valid for that date. All rent increases will be reviewed with the owners after the pandemic passes.  

We ask that all of you activate your Buildium accounts as soon as possible if you have not already done so. Tenants, we ask that you reconsider using Buildium to pay your rent if you are currently using cheques. This is because the virus can live on the cheques for days afterwards and some of our staff who must handle the cheques have compromised immune systems. One of them is also pregnant. Therefore, we will be changing the way that we process cheques. By submitting them directly to the bank to process, we do have concerns that there may be a few errors.  If this does happen, please let us know immediately and we will contact the bank to have the issue corrected. Again, I will ask that those who are using cheques convert to Buildium at least until this pandemic is over. 

Owners, If you are not already moved over to direct deposit we request that you speak to our accounting department and organize that. We also ask that you activate your Buildium account as soon as possible in order to ensure efficient communication and to access your online statements.  

Those of you who live in properties with multiple suites; please be aware that we've been instructed to restrict common areas. Therefore for your safety and the safety of the other residents, we ask that only two people enter a laundry room at any one time and maintain at least 6 feet distance apart, or whatever is allowed for the room. Please restrict the number of people in the elevator to one person or one household. We also ask that there be no visitors allowed to enter the building. We are sorry to implement these restrictions and hope that all residents understand that it is strictly for your safety and the safety of the other residents. 



Government Policies: June 24th, 2020

The Province has lifted some pandemic restrictions on residential tenancies but is maintaining the moratorium on rent increases and evictions for non-payment of rent.

The following tenancy laws are effective immediately:

  • A landlord can now issue a Notice to End Tenancy for any reason (other than unpaid or late payment rent).
  • Landlords with existing orders for eviction can take them to the courts beginning July 2, 2020, for enforcement and can enforce a writ order effective immediately.
  • Landlords can enter a rental suite with 24-hour notice and do not need the tenant’s consent. They are expected to follow health guidelines like physical distancing, cleaning and wearing masks when appropriate.
  • The change also allows for personal service of documents to resume.
  • Landlords’ ability to restrict access to common spaces for COVID-19 related health reasons remains.

The Order dated March 30, 2020, and the Practice Directive issued March 30, 2020, are no longer in effect as of June 24, but may still be applicable to events that occurred prior to June 24. Click here to read the Director’s Order dated June 24, 2020 and the Practice Directive for more information. Talk to your landlord and make sure they are aware of the changes that have been made. 

Temporary Rent Supplement

A temporary rent supplement is available.

  • Eligible households with dependents can receive up to $500 per month
  • Eligible households without dependents can receive up to $300 per month
  • The supplement is paid directly to landlords
  • Applications for the supplement are open on the BC Housing website 

BC Hydro 

  • BC Hydro rates have been reduced by 1%, effective April 1, 2020 

  • BC Hydro residential customers who have lost their job or are unable to work as a result of COVID-19 will receive a bill credit of three times their average monthly bill 

  • Small businesses in BC Hydro’s small general service rate category forced to close due to COVID-19 can have their power bills forgiven for electricity used between April and June 2020, with no repayment required 

  • Residential and commercial customers can defer bill payments or arrange for flexible payment plans with no penalty through the COVID-19 Customer Assistance Program 

  • Customers experiencing job loss, illness or lost wages due to COVID-19 can access grants up to $600 to pay their hydro bills through the Customer Crisis Fund 

B.C. Student Loans 

  • Starting March 30, 2020, B.C. student loan payments are automatically frozen for six months. 



  • A repayment schedule, free of interest or additional fees, will be set up and payments can be spread over a full year 

  • For small businesses that have been forced to close, FortisBC will issue bill credits to offset any charges to their account while they have been unable to continue operating their business as usual 

  • Businesses that are still open, but facing a slowdown in revenue, will not receive bill credits but can also receive bill deferral for the same 90-day period 

Climate Action Tax Credit 

A one-time enhancement to the climate action tax credit will be paid in July 2020 for moderate to low-income families: 

  • An adult will receive up to $218.00 (increased from $43.50) 

  • A child will receive $64.00 (increased from $12.75) 

  • People need to file their income taxes to be eligible for the B.C. Climate Action Tax Credit 

B.C. Emergency Benefit for Workers 

The B.C. Emergency Benefit for Workers will provide a one-time $1,000 payment to people whose ability to work has been affected due to COVID-19. 

  • B.C. residents who receive the new federal Canada Emergency Response Benefit (CERB) are eligible, including people who have run out of employment insurance (EI) benefits and now qualify for the CERB 

  • People will need to state that they have filed or will file a 2019 B.C. income tax return to complete the application for the B.C. Emergency Benefit for Workers 

  • Applications for the one-time payment will open soon 

I have included a link from the government for those who are interested. 



We are doing our best to ensure that cleaning is stepped up in all of our buildings. That being said it is impossible for us to wipe down every surface in between each person's interaction in high traffic areas. Therefore, we ask our residents to assist us to ensure the health and safety of themselves and other residents by wiping down all surfaces with disinfectant before and after use. It is estimated that the virus may remain on surfaces from a couple of hours to a few days. Increased frequency of cleaning for regularly touched surfaces will help slow transmission in combination with individual hygiene and physical distancing efforts. Regularly review up-to-date information on cleaning procedures from the BC Centre for Disease Control and other reliable sources.

  • Increase frequency of cleaning of high-touch areas
  • Regular household and commercial cleaning  products are effective against COVID-19
  • Do not mix bleach and ammonia or other cleaners
  • The federal government maintains a list of hard surface disinfectants that may be used for COVID-19
  • Follow product instructions for dilution, contact time and safe use
  • All visibly dirty surfaces should be cleaned BEFORE disinfecting (unless otherwise stated on the product)
  • Cleaning staff should wear the regular Personal Protective Equipment required for the hazards normally encountered in their course of work (e.g., working with chemicals) and use disposable materials (e.g. single-use wipes or, paper towel) or properly launder fabric cleaning cloths
  • COVID-19 Precautions for Multi-unit Residential Buildings with detailed information on cleaning and other precautions


Stay healthy! 

Century 21 Team