Question 1

How much is Century21 property management?

Accepted Answer

Our fee varies depending on the location of your property, the number of units involved and whether you are a domestic or foreign investor. Please contact our office or use our Request a Rental Property Proposal form for a specific quote.

Question 2

What do I get for my property management fee?

Accepted Answer

Your monthly management fee secures the services and experience of a team of licensed professionals dedicated to servicing and supporting your property and investments. The Century21 team will handle the marketing, tenant screening, tenant installment, collection of deposits and rents, service calls, monthly reporting, and property maintenance. In exchange for the management commission, Century21 offers premium real-estate support to spare you the time commitment necessary to protect, preserve, and grow your investment.

Question 3

When do I get my rental proceeds?

Accepted Answer

Rental proceeds for small properties are sent out on the first business day before the 15th of the month in which they are received.  We are able to deposit your rental proceeds electronically. If we do that for you, it will appear in your account within two days following the 15th of the month. If you would like to set up electronic payment of rental proceeds please contact our accounting department.

Question 4

Who takes care of the day-to-day problems?

Accepted Answer

We do. We will work with the tenants to resolve any issues and will ensure that the required maintenance is done to a good standard. If there are major expenses required, we will contact you to discuss them before spending any money unless it is an emergency situation.

Question 5

How does Century21 handle the maintenance of my property?

Accepted Answer

We have a group of independent trades and handymen that we use for most of the repair work that is required on properties. For small jobs we will send the tradesmen that we believe are most suited to the maintenance request. For larger jobs we will get quotes from established contractors and contact the owner for permission prior to authorizing the work.

Question 6

What happens if my property manager is not currently available?

Accepted Answer

Although your property is looked after by a specific Property Manager, all of the Property Managers are part of our rental management team. Before your Property Manager leaves on vacation, he/she will give a briefing to another member of the team so that any pending issues at your property remain on track. The Property Manager who is monitoring your property will also report to you on any concerns that arise while your regular Property Manager is away.

Question 7

How can I track my properties financials?

Accepted Answer

The Buildium service, found within the Century21 Client Portal, provides owners with seamless investment management through: real-time financial statements, invoice tracking, and the ability to transfer funds directly to your properties financial account registered with Century21.

Through the Buildium service you can also view important documentation and submit requests directly to the Century21 property management team.

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CENTURY 21
Queenswood Ltd.

Frequently Asked Questions